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Returns & Exchanges
At Loja Virtual, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any item within 30 days of delivery.
1
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to start the return process.
2
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in unused condition.
3
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing